Description

The Manager’s Bootcamp is a 7-session virtual training series encompassing key leadership aspects of workplace management in the insurance industry. Each weekly 3-hour session is designed to help supervisors develop a set of foundational skills that will make them more effective leaders in a supervisory role. Topics will include thinking styles, motivation, change, feedback, communication, coaching, handling conflict, and teamwork.  (Approved in VA for 21 hours of CE)

This series is focused on new supervisors and managers, as well as leaders who have been in management for quite some time but can benefit from a fresh perspective on their leadership. The curriculum includes lecture and participant-centered activities. In addition to the actual class time, participants are also responsible for weekly homework and reading assignments required to utilize the principles discussed in each class.

Below are the topics that are covered over the seven weeks:

Essentials of Modern Supervisory Practices:

• Characteristics and traits of an effective supervisor
• How managing has evolved
• Rethinking management
• The 4 Questions every leader must answer for employees
• The management team hierarchy

Maximizing Managerial Effectiveness through Self-Awareness:

• The world, according to me (thinking style)
• As I think, so I behave
• Leadership and management style

Enhancing Agency Performance Through Effective Team Management:

• Personal energy
• Pattern learning
• Beliefs and values
• The law of clarity
• Motivators and de-motivators
• Employee engagement
• The dynamics of change

Enhancing Team Performance with Effective Communication and Feedback Strategies:

• Feedback definition
• Feedback process
• Communication/feedback model

Enhancing Team Performance with Effective Communication and Feedback Strategies:  cont.

• Listening to understand
• Assertiveness
• Manager as coach
• Worker maturity cycle
• Competency/willingness model

Building Trust to Enhance Agency Effectiveness:

• Definition of trust
• The economics of trust
• Self-trust
• Relationship trust
• 13 behaviors of high-trust leaders
• Extending trust

Effective Conflict Management for Insurance Professionals:

• The world, according to ME
• When emotions take charge
• Responding to conflict situations
• Conflict resolution strategies
• Naming the conflict behavior

Mastering Team Dynamics for Insurance Professionals:

• What makes a team?
• Stages of team development
• What team leaders do
• Team dynamics
• Sustained growth through mentorship
• Accountability for lasting impact

Each course participant receives a 250+ page guide (by mail) that includes personal assessments, application activities, and on-the-job assignments to help them connect the information with their workplace experience.