ACSR Mod 5: Professional Development and Agency Management (Class/Web) 10/18/2022
IMPORTANT – all class communications will be sent to the email address with which you register!REGISTRATION QUESTIONS? Contact members@iiav.com or call (804)747-9300 For further questions please contact
Education Coordinator | Susie Perkins (sperkins@iiav.com)
Director of Professional Development & Events Management | Anna McEachern (amceachern@iiav.com)
Need a place to stay while attending classes or events in Richmond? IIAV now has a corporate rate at the Fairfield Inn & Suites Richmond Short Pump! Book your corporate rate for IIAV now. ACSR Mod 5: Professional Development and Agency Management (Class/Web) 10/18/2022Tuesday, October 18, 2022 (9:00 AM - 3:00 PM) (EDT)DescriptionDuring this four-part course we will discuss in detail customer service, the professional image, professional communication and account management and company relations. We will specifically address how to exceed customer service expectations, increase profitability, while presenting a professional appearance (both personal and workspace). Additionally we will discuss ways to respect and safeguard customer privacy, deliver professional communication, and how to both listen and write professionally. We will conclude with discussions of how to handle customer’s accounts, agency contracts and how to build agency - insurer relationships. Course # 219613 | 4 OGI | Instructor: Bill Anderson
Webinar AND In-Person
8600 Mayland Dr Richmond, VA 23294 United States
Tuesday, October 18, 2022 (9:00 AM - 3:00 PM)
(EDT)
October 18, 2022 (9:00am - 3:00pm)
Categories
Webinar Property/Casualty Classroom ACSR Life/Health OGI
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