During this four-part course we will discuss in detail customer service, the professional image, professional communication and account management and company relations. We will specifically address how to exceed customer service expectations, increase profitability, while presenting a professional appearance (both personal and workspace). Additionally we will discuss ways to respect and safeguard customer privacy, deliver professional communication, and how to both listen and write professionally. We will conclude with discussions of how to handle customer’s accounts, agency contracts and how to build agency - insurer relationships.
Get the book prior to the class, read through it, make notes, and jot down questions. This will enable you to use your time in class as a review and ask questions of the instructor, giving you additional preparation time and a better understanding of the content.
If you would like a digital copy of the book emailed to you in advance, please email Susie Perkins and we’ll take care of the rest! Note: We do require that your balance be paid prior to emailing the textbook.
Course #219613 | 4 OGI | Instructor: Bill Anderson